Contact Us

What we can help with

The contact page is intended for questions about this information website itself. You can report a broken link, outdated navigation, a factual statement that needs review, a missing page or a general editorial issue. Because this website is an informational guide, it should not be used as a substitute for the official account-support channel of an external gaming service.

Examples of useful messages

• A page contains a broken internal link.
• A payment method mentioned in a guide appears outdated.
• A heading or description does not match the information on the page.
• A mobile page is difficult to use or has a layout problem.
• You want to suggest a topic that would help visitors understand an account or betting process.

Account and payment issues

Do not send your password, OTP, card PIN, banking password, cryptocurrency private key or identity documents through this contact form. If you have an account-specific problem such as a failed login, pending withdrawal or verification request, use the recognised support process provided by the relevant service. The Login guide and Payments guide can help you understand the general process, but they cannot access or modify an external account.

Editorial corrections

When reporting a possible error, include the page name, the section heading and a short description of the issue. If the statement is time-sensitive, explain what has changed and, where possible, provide a reliable source. This helps an editor distinguish a genuine update from a difference between two account experiences.

Contact form

Use the form below for website-related communication. Keep the message focused and do not include sensitive account credentials.

Other pages

For information about account access, use Fairplay Login. For new accounts, see Registration. For financial transactions, see Payments. For safer use, see Responsible Gaming.

Before contacting the website

Check whether the question concerns this website or an external account. If a page link is broken, the contact form is appropriate. If a payment is pending on an external service, this website cannot inspect or release the transaction. If an account password is forgotten, the correct route is the external service’s recovery process. Separating these cases prevents visitors from sending sensitive information to a site that cannot act on an external account.

Useful editorial report format

What should never be included

• Passwords or password-reset codes
• One-time passwords
• Card PINs or banking passwords
• Cryptocurrency seed phrases/private keys
• Full identity documents
• Remote-access credentials
• Unnecessary personal information

Website feedback

Feedback about navigation, mobile layout and content structure is useful because an informational site should remain easy to use as its library grows. When reporting a mobile issue, include the device type and browser if known, along with the page where the problem occurs. When reporting a content issue, explain whether the problem is factual, grammatical, outdated or simply unclear. This makes the review process more efficient.

Response expectations

A contact form is not an emergency or account-support channel. Messages about external accounts may need to be redirected to the relevant operator. Editorial requests may require checking the current page, source material and related pages before a correction is made. Do not send repeated messages containing the same issue; one clear report with the relevant details is more useful.

Examples of technical feedback

• The mobile menu does not open or close correctly.
• A page has horizontal overflow on a phone.
• An internal link points to the wrong section.
• An image is stretched, missing or unrelated to the page topic.
• The sticky WhatsApp control covers important content on a small screen.
• A form validation message is unclear or does not identify the field that needs correction.

Examples of editorial feedback

• A promotion is described as current even though its terms have expired.
• A payment method is listed without noting that availability can vary.
• A betting market is described without its settlement condition.
• A casino game is named without explaining the relevant variant.
• A page repeats information that belongs on another dedicated guide.

Privacy reminder

Because this is an informational website, the contact channel should remain intentionally limited. The more sensitive the information, the less appropriate a general contact form becomes. If you need help with an external account, use that service’s secure account-support mechanism rather than sending credentials to this website.

How to describe a broken mobile experience

If a page works on desktop but not on a phone, mention the approximate screen size, browser and page URL or title. Useful examples include a menu that remains open, a button that is difficult to tap, a table that cannot be scrolled, or a WhatsApp control covering content. These details make a technical review much faster than a general statement that the mobile site is not working.

How to describe a content problem

If you believe a statement is inaccurate, identify the exact claim and explain what information should replace it. If the issue concerns a changing promotion or payment method, mention the date you observed the difference. This is especially important for gaming information because availability can change without the rest of the page becoming inaccurate.

What happens to a submitted message

A website contact message is intended for editorial or technical review. It is not an account-support ticket, payment dispute or emergency service. Messages containing sensitive credentials should not be submitted. If such information is accidentally included, contact the appropriate external service immediately and change exposed credentials where appropriate.